Raphael MussaGeoMentor

Refund Policy

Last updated: 8/5/2026

GeoMentor is a training program initiated and led by mentor Raphael Mussa on behalf of Geoinsight Enterprise. We provide digital course materials, lesson resources, coding practice, and mentorship services. Because students receive immediate access to paid digital materials after payment, all purchases are generally final once access has been granted.

1. Digital content access

GeoMentor courses are digital learning products. After payment is confirmed, students may immediately access course lessons, materials, resources, and practice content. Once access has been provided, we cannot control whether the materials have been viewed, copied, downloaded, or used.

2. Refund eligibility

We do not offer a general 30-day money-back guarantee for paid courses after digital access has been granted. Refunds may be considered only in limited cases, including:

  • duplicate payments for the same course or intake;
  • accidental overcharges caused by a billing or checkout error;
  • confirmed technical access failure that prevents you from accessing the purchased course, where GeoMentor is unable to resolve the issue within a reasonable time;
  • refunds required by applicable consumer protection law.

Refund requests based on change of mind, lack of time, non-attendance, failure to complete the course, or dissatisfaction after accessing the course materials are generally not eligible.

3. How to request a refund

Refunds for GeoMentor purchases by Geoinsight Enterprise are processed by our payment provider, Paddle.com, who acts as the Merchant of Record for all our orders.

To request a refund, you can:

  • Visit paddle.net and look up your order using the email used at checkout, or
  • Contact us through our contact page with your order email, course name, payment date, and the reason for your refund request.

4. Review and processing time

We review eligible refund requests case by case. If a refund is approved, it is issued to the original payment method through Paddle. Depending on your bank or card issuer, the funds typically arrive within 5–10 business days after processing.

5. Access after refund

When a refund is issued, access to the corresponding learning path and its materials is revoked.

6. Contact

Have questions about a refund? Reach us through our contact page.